Service SLAS
We are committed to providing high-quality support and customer care services. Service Level Agreements define the scope of services we offer as part of our support contract offerings.
First Line of Support
First Line of Support
Our technical support covers day-to-day issues, such as frequently asked questions, routine problems, and time-sensitive inquiries. Our goal is to resolve issues at the first point of contact so you can resume your day as quickly as possible.
Second Line of Support
Second Line of Support
We have been pioneers in field technical support in the Kingdom of Saudi Arabia for over 35 years, handling everything from installations and repairs to upgrades and quality assurance visits.
Consumables Agreement
Consumables Agreement
Our Consumables Agreement is a great way to save time and reduce stress each month. No need to worry about when you'll run out of supplies or how much you need. You can be confident that Alhamrani Universal will be here to support you when you need it — and product quality is always guaranteed.