AU is the exclusive and sole distributor of Diebold ATMs and Diebold Physical & Electronic Security Products & is the largest distributor for Diebold in the Middle East. Diebold today is a world leader in card - based, self-service transaction systems, security products and customer service. AU further established its services portfolio when it set up the only Diebold certified Depot Repair Center in the Gulf, allowing it to service its own needs as well as serve other Diebold customers in the region.

AU offers the most advanced self-service devices, from Diebold that offer proven reliability, flexibility, upgradeability and low lifecycle costs. AU has built up and maintained the largest share of the ATM market by providing self-service solutions with exceptional quality and building the most comprehensive service infrastructure including 30+ service centers all over KSA with more than 300 technicians/engineers and experts.

To further expand our solutions offering, AU obtained the distributorship of Hypercom point of sale (POS) and Network Solution. Currently more than four million businesses worldwide rely on this sophisticated easy to use and highly reliable equipment to run their daily operations, making Hypercom by far the global leader in electronic payment solutions that add value at the point-of sale for consumers, merchants and acquirers.

AU security solutions portfolio was reinforced through working together with leading industry players offering a range of CCTV which includes specialized high-performance (Obzerv) active imaging night vision systems optimized for short, medium and long-range surveillance, Digital Video Recorders from Dedicated Micros, Access Control, Fire and Burglar Alarm Systems, Vault Doors, Safes, Safe Deposit Boxes, Vacuum Air Transfer (Point to Point) Systems etc.

We are focused on being the preferred partner of financial institutions when it comes to managing our clients non-core businesses (ATM Management, document management, call center outsourcing, First Line Maintenance FLM, Second Line Maintenance SLM,…).

UNIVERSAL employs over (300) two hundred highly skilled technical staff and engineers for supporting and maintaining its field services operations Kingdom wide. 

We have the most comprehensive network comprised of 30+ support centers (in figure below), in major and remote cities providing first class quality and quick services.

AU will continue to add more support centers as needed.  Our centralized Help desk is based in Jeddah accepting and distributing customer service calls to the support centers.

 

Alhamrani UNIVERSAL Company (AU) is well established and suitably positioned to fulfill all of the customers’ current and future business needs.