AU is the exclusive and sole distributor of Diebold ATMs and Diebold Physical & Electronic Security Products & is the largest distributor for Diebold in the Middle East. Diebold today is a world leader in card - based, self-service transaction systems, security products and customer service. AU further established its services portfolio when it set up the only Diebold certified Depot Repair Center in the Gulf, allowing it to service its own needs as well as serve other Diebold customers in the region.
AU offers the most advanced self-service devices, from Diebold that offer proven reliability, flexibility,
upgradeability and low lifecycle costs. AU has built up and maintained the
largest share of the ATM market by providing self-service solutions with
exceptional quality and building the most comprehensive service infrastructure
including 30+ service centers all over KSA with more than 300
technicians/engineers and experts.
To further expand our solutions offering, AU obtained the distributorship of Hypercom point of sale (POS) and
Network Solution. Currently more than four million businesses worldwide rely on
this sophisticated easy to use and highly reliable equipment to run their daily
operations, making Hypercom by far the global leader in electronic payment
solutions that add value at the point-of sale for consumers, merchants and
acquirers.
AU security
solutions portfolio was reinforced through working together with leading
industry players offering a range of CCTV which includes specialized
high-performance (Obzerv) active imaging night vision systems optimized for
short, medium and long-range surveillance, Digital Video Recorders from
Dedicated Micros, Access Control, Fire and Burglar Alarm Systems, Vault Doors,
Safes, Safe Deposit Boxes, Vacuum Air Transfer (Point to Point) Systems etc.
We are focused on being the
preferred partner of financial institutions when it comes to managing our
clients non-core businesses (ATM Management, document management, call
center outsourcing, First Line Maintenance FLM, Second Line Maintenance SLM,…).

UNIVERSAL employs over (300) two hundred highly skilled technical staff and engineers for supporting
and maintaining its field services operations Kingdom wide.
We have the most comprehensive network comprised of 30+ support centers (in figure below), in major and
remote cities providing first class quality and quick services.
AU will continue to add more support centers as needed. Our centralized Help desk is based in Jeddah
accepting and distributing customer service calls to the support centers.
Alhamrani UNIVERSAL Company (AU) is well established and suitably positioned to fulfill all of the
customers’ current and future business needs.
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