|
| |
|
|
 At Alhamrani Universal Company (AU), service is driven by customer requirements and our stringent internal standards. We understand that high quality service protects and improves your return on investment, provides you with the ability to concentrate on your core competency and provides our clients with the best solution available.
AU's ethos, also promotes a strong customer, quality and business orientated culture. We nurture our employees to ensure that these attributes are consistently evident in all our solutions and products.
In keeping with our commitment to our clients, AU ensures value added service to its clients every time by the following:
Service Operations Division - this division focuses its expertise on the field level. Service Operations is responsible for the entire customer service business, providing maintenance for all AU products, as well as POS, networking and security products. Service Operations delivers AU resources to you through our prompt and quality orientated centre supervisors.
Professional Training - AU ensures all their staff members obtain the required skills and training in state-of-the-art technology by ensuring staff participation on yearly courses conducted by qualified technical trainers. CSE's typically receive more than 50 hours of training a year in courses that provide in-depth theory of operation and hands-on experience.
Information Systems - AU's information system tracks parts and maintains a complete equipment history. Every module of equipment has its own history file, enabling equipment needs to be anticipated before they impact operations. Further, regular reports provide feedback on equipment reliability and maintenance.
General Services - AU offers a wide variety of service plans and programs, including:
• ATM First and Second-Line Services.
• A full range of hardware maintenance Plans.
• Projects Management Services.
• Installation, networks monitoring and Consulting Support.
Integrated Technology Solutions (ISS)
Alhamrani Universal together with its leading global technology partners, is developing products and solutions that will allow banking and non-banking customers, the ability to offer services and add value to their clients and contribute to the development of the payment industry in the Kingdom of Saudi Arabia. Alhamrani Universal's Intelligent Software Solutions division (ISS) handles their Banking, Securities & Commodities Solutions. ISS has a long-term, exclusive agreement with major technology player SSI (India) for these solutions.
SSI is the leading Indian banking solutions provider. With headquarters in India, SSI boasts such international clients as JP Morgan, CitiBank, Gateway, The Saudi Investment Bank, Arab National Bank, and many others. For more information on SSI visit website at www.ssiworldwide.com
For further information about ISS solutions, please contact :
Mohamed Dakheel
Telephone : +966 2 6065555 ext. 1203
Email : mdakheel@universal.com.sa
|
| |
|
|
 |
Services
